Welcome to
the Help Center

To make a booking for a water sports activity, please follow the steps outlined below:

• Visit our website (www.miami.day/) and browse the water sports and activities available.
• Select the one you are interested in.
• Choose the preferred date and time for your activity.
• Specify the number of participants (if applicable) and any additional requirements.
• Click on the “Book Now” button to proceed with your booking.
• You will be directed to the booking page where you will be asked to provide your personal details, including name, contact information, and any special requests.
• Review the booking details, including the activity, date, time, and total cost.
• If everything is correct, proceed to the payment page.
• Select your preferred payment method (credit card, PayPal, etc.) and enter the necessary payment information.
• Confirm your booking by clicking on the “Confirm Booking” button.
• Once your booking is successfully completed, you will receive a confirmation email with the details of your reservation.

If you encounter any difficulties during the booking process or have any specific questions, please feel free to reach out to our customer support team at support@miami.day. We are here to assist you and ensure a smooth booking experience for you.

We understand that plans may change, and we strive to accommodate our customers to the best of our ability. You may modify or cancel your booking, subject to our cancellation policy.

Cancel
You are able to self-cancel your booking online in your account for a full refund back to your credit card or for MiamiDay credit as long as you are still within the cancelation window noted on your booking confirmation.
To cancel online, Log In to your Miami Day account and navigate to My Account. Click View and you will see a Cancel button. If the cancellation window for your booking has closed, you will no longer be eligible to cancel.

Modify
Bookings can be changed up until the closure of the cancellation window, as noted in your booking confirmation. To change your booking, please email support@miami.day with your Booking reference number and preferred date. We encourage you to check availability on the activity booking page prior to contacting support for the quickest resolution.

Tip! You can also change your date by self-canceling your booking for Miami Day Credit and rebooking another available day.
To cancel for Miami Day Credit, log in to your account online, click View next to the booking, and click Cancel for Miami Day Credit. The credit will automatically be applied when you make a new booking.

Note: The cancellation policy is available both on the email confirmation and the activity booking page.

Bookings are non-refundable and non-transferable after the cancellation window has closed. This includes same-day and no-show bookings.

We strongly recommend checking the weather forecast before your scheduled booking date. If the weather is expected to affect your booking, you have the
option to cancel online or contact us to reschedule before the cancellation window closes. To view our complete cancellation policy, please click HERE.

Please be aware that bookings are non-refundable and non-transferable once the cancellation window has closed.

Reservations can be changed until the closure of the cancellation window, as stated in your booking confirmation. To modify your reservation, please email support@miami.day with your reservation ID and preferred date. We encourage you to check availability on the activity page before reaching out to support for a quicker resolution.

We understand that enjoying activities with friends or loved ones is always more fun. The ability to add guests to your activity will vary depending on the specific activity you wish to book. If you would like to include a companion in your personal activity reservation, we kindly ask you to make an additional booking for the same activity through our website. For Boat tours, there is a maximum number of people allowed for the activity. If you do not exceed the maximum number of companions, it is not necessary to make another reservation.

Of course, there is no problem in transferring your reservation to another person. Please ensure you have a picture of the booking person’s ID for activity check-in.

If you are unable to see your reservation in your Miami Day account, please ensure that you have logged in using the same account or email address you used for making the reservation. A booking confirmation should have been sent to this email at the time of reservation.

Did you not receive a confirmation email? Please contact us at support@miami.day with your correct email address, and we will resend it to you.

Our professional instructors ensure you receive top-notch training and guidance, guaranteeing a safe and enjoyable time on the water.

Our mission is to be a reliable reference brand synonymous with fun, adventure, and quality in South Florida.

Join us and embark on unforgettable water sports adventures in Miami!

We recommend booking the hours you plan to have fun, as our schedule on the day can be packed and we may not be able to accommodate your desires. In most watersport activities, we recommend the 2-hour packages.

Prior experience is not required to participate; our activities are designed for all skill levels, including beginners. However, we do highly recommend that participants have basic swimming skills for their safety and comfort in the water.

Additionally, it’s important to follow the instructions and guidelines provided by our experienced instructors. They will ensure that you have a safe and enjoyable experience throughout the activity.

It is important to consult with a medical professional before participating in water sports if you are pregnant or have any health issues. They will provide personalized guidance based on your specific condition.

Your safety and well-being should be the top priority, so it is crucial to seek professional medical advice before engaging in any water sports activities.

Unfortunately, we do not have a waiting list for reservations at this time.

To secure your spot and guarantee availability for your desired activities, we recommend booking as early as possible. Our activities tend to be popular, especially during peak seasons, so booking in advance ensures that you won’t miss out on the fun.

To book your perfect water activity CLICK HERE

Don’t wait too long – book now and get ready to create unforgettable memories on the water!

If you do not find the confirmation email or have any questions, please do not hesitate to contact our customer service team. We are here to help you and make sure you have all the information you need to make your experience a smooth and enjoyable one.

Our Miami day gift card is a prepaid card that allows the recipient to enjoy various water experiences in Miami. It can be used as a form of payment for all of our water activities. The gift card has a fixed value that can be applied to the cost of these water adventures. It gives the recipient the freedom to choose their preferred activity and enjoy the thrill and fun of Miami’s beautiful waterways.

You can purchase gift cards HERE!

From there, you’ll be able to select the desired value of the gift card and customize it with a personalized message if you’d like. Once you’ve completed your purchase, you’ll have the option to send the gift card directly to the recipient via email. It’s a convenient and thoughtful way to treat someone to a memorable experience.

The lucky gift card recipient can choose from an array of thrilling water activities, including Boat Tours, Wakeboarding, Snorkeling, Wake Surfing, Water Skiing, Water Tubing, and Kneeboarding. They’ll experience the beauty of Miami’s coastline, ride the waves, explore underwater wonders, and create unforgettable memories. It’s an opportunity for adventure, adrenaline, and pure enjoyment in the water.

Our Miami Day gift cards are valid for 12 months from the date of purchase. This gives the recipient ample time to plan and enjoy their chosen activities at their convenience.

To purchase a Miami Day gift card and treat someone to a memorable experience, you can CLICK HERE.

Miami Day gift cards are the perfect gift, allowing the recipient to create unforgettable memories in the crystal-clear waters of Miami.

To obtain the precise amount of credit remaining on your gift card, kindly reach out to us via email at support@miami.day
Our dedicated support team will be delighted to help you and will respond to your inquiry as promptly as possible.

If you have any further questions or need assistance, please feel free to reach out. We’re here to help make your gift-giving experience seamless and enjoyable for everyone involved!

If you encounter any issues with your billing or payment for the activity reservation, please contact our customer support at support@miami.day. We will be happy to assist you and resolve any payment-related concerns you may have.

Thank you for your interest in purchasing a gift card. We offer a convenient and easy process to purchase one. Simply CLICK HERE to purchase your Miami Day gift card.

Please note that if the charge was still pending at the time of the refund, it will be processed as a reversal. In the case of a reversal, you will not see a refund credit on your statement; the original authorization is completely cancelled. It will appear as if the entire transaction never occurred.

If you have any questions about the reversal or refund process, your bank or card issuer can confirm this information for you.

To request a copy of your refund receipt, please email support@miami.day

If you have been provided with a discount code that is not working, kindly email support@miami.day with the code you are attempting to use, and we will investigate the issue promptly on your behalf.